It is critical that you can answer YES to these questions:
- Are all of the products in their original undamaged packaging?
- Are all the products unopened, unused with the seals fully intact?
- Did you order the items less than 28 days ago?
It is very important to follow the Returns Procedure. This will help us process your request faster and ensure that we can refund you as soon as possible.
NOTIFICATION OF RETURN
In order to avoid unnecessary delays and costs when processing your return, you must notify us via email of your intent to return a product to us. We will then send you the necessary instructions via email. Please email email@example.com
PACKAGING THE ITEMS
Re-pack all of the items you want to return into the original box, pack with the filler/bubble wrap provided to ensure that the items are protected in transit. Re-seal the box well with tape and attach clear address details over the original postal address on your box. If you no longer have the original box, please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them. Please note that any items that are damaged in transit will not be eligible for a refund. It is therefore imperative that you take great care in packing all the items.
RECEIPT OF ITEMS
As soon as we have received the returned items, we will confirm this by email. We will then process the parcel and confirm that the items are in the same condition they were when dispatched.
REFUND OF PAYMENT
When all of the items are confirmed as being in the correct condition, then we will gladly process your refund.